Delivery & Payment
Orders and Delivery
Livingston, East Calder, Mid Calder & West Calder
Free delivery for orders over £25.
Orders received before Saturday are delivered on Monday.
UK Mainland
Free delivery for orders over £55.
Perishable (chilled/frozen) orders incur an extra £6.
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Orders received before 5pm are dispatched within 2 working days.
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Pre‑order items: your order will be dispatched when all items are ready.
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Perishables: Royal Mail Tracked 24
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Dry goods: Royal Mail Tracked 48
For perishable orders, we are not responsible for damage caused by delays due to order rejection or customer‑requested delivery changes. Please ensure the courier can deliver even if you are not at home.
Payment
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For bank transfers, please include your order number in the transaction reference.
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If paying by bank transfer, the order date will be the payment confirmation date. Orders are dispatched after payment is received.
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We accept PayPal, credit card and debit card. You may choose your payment method at checkout.
If your order does not meet the free‑delivery minimum, a £6 delivery fee applies.
For orders containing perishable items, the total delivery charge is £12.
Returns & Refunds
Orders that have been returned by the courier because the orders have been refused or have an incorrect address, once returned to us, redelivery will have additional charge. If refund is requested, the shipping cost will be deducted from the amount.
Please notify us within 48 hours of receiving your order if you have any queries regarding your order.
If you wish to return a product, please email us at cs@livelylifeuk.com before sending it back.
We only accept return and refund if the goods are
14 days from the date you received the order.
Unused, in original packaging and in good condition
Damage and shortage when received.
For return items, you will have to cover the delivery charge if the return is not due to manufacture damage or wrong delivery.